Fraud Alert:
Beware of Fake Email Domains and False Payment Instructions
Gateway Container Line warns all overseas agents, partners, customers, and vendors to be alert for fraudulent emails impersonating our company and attempting to redirect payments to unauthorized bank accounts.
Important: Gateway Container Line does not change bank account details by email alone.
What is happening?
Unauthorized third parties are using misleading domains similar to our official domain to send fraudulent emails regarding invoices and payment instructions.
- They may impersonate our staff, finance team, or business contacts.
- They may ask you to transfer funds to a new or different bank account.
- They may use urgent language to pressure immediate payment.
- They may try to exploit trust between Gateway Container Line and our overseas agents.
Official domain vs suspicious domains
Fraudsters may replace letters, add hyphens, or use a different domain extension such as .cam instead of .com.
Critical Payment Warning
Gateway Container Line does not change bank account details by email alone. Any request involving a new bank account, beneficiary change, urgent remittance, or updated payment instruction must be independently verified before payment is made. All payment-related instructions must be independently verified through previously known and authorized contact channels before any funds are transferred. Gateway Container Line shall not be responsible for losses arising from payments made to unauthorized accounts based solely on fraudulent or unverified communications, subject to applicable law.
- Do not process payment solely based on a newly received email.
- Do not trust urgent requests that ask for confidentiality.
- Do not use phone numbers or contact details provided only in a suspicious email.
How to verify payment instructions safely
Warning signs of fraudulent emails
- Email domain is similar, but not exactly gateway-id.com.
- Request to send payment to a new bank account.
- Urgent wording such as “pay today”, “confidential”, or “updated bank account”.
- Unexpected invoice changes or beneficiary mismatch.
- Pressure to avoid usual verification process.
What to do if you receive a suspicious email
- Do not reply to the suspicious email.
- Do not click links or open unexpected attachments.
- Do not process any payment instruction immediately.
- Verify with your usual Gateway Container Line contact through known contact channels.
- Escalate internally to your finance and management team before taking any action.
Official Reminder to All Agents and Partners
Gateway Container Line only uses the official domain @gateway-id.com.
We do not change bank account details by email alone.
All payment-related instructions must be independently verified through previously known and authorized contact channels before any funds are transferred.
Gateway Container Line shall not be responsible for losses arising from payments made to unauthorized accounts based solely on fraudulent or unverified communications, subject to applicable law.